Since our recent upgrade to BOLD Manitou there are a number of technology advantages ARM Security now has on offer.
ARM Security has invested heavily in network infrastructure, providing additional levels of redundancy across voice, data and transmission signals.
We utilise industry leading receiver technology to process all your alarm events using PSTN, GPRS or IP solutions, as well as utilising the latest Microsoft graphical interface technology and CPU upgrades across operator workstations.
Some of our key service delivery advantages are outlined below:
VIRTUAL OPERATOR
With pre-authorisation from our customers our Virtual Operator lets us handle, suspend, or close out low-priority alarms without operator intervention.
Capable of handling assigned signals, enabling the Manitou system to automatically respond to alarm events via emails, text messages, reverse channel commands, and Bold Media Gateway messages.
The Virtual Operator provides this ability ensuring our operators focus on high priority alarms and communicate with our customers effectively.
AUTO TEXT
With pre-authorisation from our customers, we improve efficiencies and provide better service! AutoText handles low priority alarms, including Unscheduled Opens, Late to Close, failing batteries, power cuts, etc. by utilizing SMS technology to alert the appropriate individuals through an action pattern.
AutoText can also be used to put a system on test during maintenance or to check or extend a Late to Close time.
VIDEO VERIFICATION INTEGRATION
ARM Security is able to integrate alarm handling and video into one system through the Manitou automation software with the Video Control Centre. This supports over 50 integrated video technologies, including video verified, streaming video, and hosted video solutions.
Operators are able to work from a single user interface to improve response, communicate faster, and deliver a higher level of service.
ACTION PATTERNS
Reduce operator error by utilising action patterns for each alarm. An action pattern can be based on your entire account base, at a customer level, an event level or a zone- specific level.
When an alarm occurs, the operator receives step by step instructions on how to handle it, reducing the possibility of missing a step or misinterpretation.
BOLDNET
With the BoldNet Web Access system, agents and customers can access their accounts in Manitou from any location with Internet access.
Home screens are customised to provide important key statistics immediately and bureau clients can view account information online.
BoldNet also features a mobile app that provides quick access to common activities and works on virtually any mobile device.
CAPABILITIES
BOLD
OTHERS
ADVANTAGES
Automated Alarm Handling During Disasters
Have the ability to offset priorities and automatically suspend alarms within a disaster area to maintain focus on high-priority alarms during an emergency situation.
Interface to Non-Standard Signaling Formats
Opportunities for specialised monitoring services are growing. We provide the connection for you to utilise our innovative services.
Wide Variety of Integrated Technologies
Take advantage of our purpose-built technology, we provide more services with integrated Video, Access Control, GPS, GPRS Devices, and more!
Multiple Layers of Replication
We incorporate multiple layers of replication to protect your data and your business from even the most adverse conditions.
Intelligent and Detailed Action Patterns
Operators are given more information than a simple call list. They receive step-by-step instructions to communicate faster and deliver better service.
Remote Management of Bureau Accounts
We deliver complete connectivity using the latest web technologies. Access data, place accounts on and off test, log changes, run reports, and increase your productivity.
Custom Reporting Options
Manage your business and customers with the ultimate reporting functionality. Report options include standard, simple, complex, and detailed.